Support

Write to contact.penlit@gmail.com. We usually answer within two working days.

Frequently asked

Does it keep recording when my phone is locked?
Yes. Start recording, then lock your phone. Keep the app open in the background; a phone call pauses the recording and you can resume it.

How long can a lecture be?
A recording made in the app can last several hours. Imported audio files can be up to 25 minutes each (record longer lectures in the app).

What does my plan include?
Each month (calendar month, UTC), monthly and yearly plans include 12 hours of audio, 40 study-pack units and 100 question units. The free trial includes 1 hour of audio, 5 study-pack units and 10 question units in total. A normal lecture uses one unit; a large document can use several. Subscribers can add 10 hours of audio with a one-time purchase (price shown in the app). Your usage is shown in Settings.

Where are my notes stored?
On your iPhone only. Deleting the app deletes them.

How do I cancel my subscription?
iPhone Settings → your name → Subscriptions → Penlit, or open Manage subscriptions. Deleting the app or your Penlit account does not cancel it.

How do I delete my account and data?
In the app: Settings → Delete my data. Deletion usually completes within minutes and at the latest within 7 days, even if you close the app. Courses on your iPhone are erased at the same time.

Can I record any class?
Ask your professor first and follow your school’s rules. Recordings are for your own study.

Assistance en français : écris-nous à la même adresse.